Software or Touschreen is Frozen
1) Browser Problem
Refresh your web browser to see if that solves the issue. Double check to make sure your browser is up to date. Outdated browsers can cause software issues.
2) Connection Problem
Most software problems are caused by a loss of connection. Validate that your computer and your laser are both still connected to the network and/or the Ethernet hasn’t come unplugged.
3) Hardware Problem
Restart the machine by power the laser off, waiting a few seconds, then back on. Once the laser starts back up, refresh your web browser as well.
4) Software Problem
Check for updates through your laser’s touchscreen and update to the most recent software version where applicable
5) If Problem Persists
If all else fails and the problem persists, we can push an older version of software that’s more reliable.