What to do if You're Having Software Connection Issues?
Check the following 4 topics to see what's causing you to have difficuly connecting to the laser software:
1) Browser Error
If your software says “disconnected,” it is having trouble communicating with your laser. Try refreshing your browser
2) Lost Connection
Validate that your computer and your laser are both still connected to the network and/or the Ethernet hasn’t come unplugged.
3) IP Address Changed
Occasionally your IP address changes. Double check that the IP address at the bottom left of your touchscreen matches the one you’ve typed into your browser.
4) Security Issue
Sometimes there are security measures built into your network and/or your browser that could be preventing you from accessing the Dremel software. Check with your IT/Data Security team.