LC40 Discontinuance FAQs
Why was the LC40 laser product discontinued?
After much thought, the Dremel brand has made the decision discontinue the LC40 laser engraver to re-emphasize its focus on its tools and 3D printer products.
Is there a product recall on the LC40 laser?
No. The LC40 is the first laser in the marketplace to offer Underwriters Laboratories (UL) certification for safety and the product features a variety of built-in safety features. The discontinuance of the LC40 is based solely on business priorities and not the product itself.
Is the LC40 being discontinued because another Dremel laser product is coming out?
No. The Dremel brand is exiting the laser cutting product category and no additional laser products will be introduced.
I just purchased my Laser, now that it is being discontinued … how do I get a refund?
The discontinuance of the LC40 does not affect our current refund policies. Please refer to the return policy of the retailer where the LC40 was purchased.
How long will Dremel continue to service my LC40 laser hardware?
The Dremel service center anticipates it will have five years of parts in inventory to support the LC40.
How long will Dremel continue to service LC40 laser software?
Updates to LC40 software will cease now that the product has been discontinued.
How long will Dremel continue to service my LC40 laser firmware?
Updates to LC40 firmware will continue as long as replacement parts for LC40 are available from Dremel.
What happens when I need a BOFA replacement accessory such as an air filter?
The Dremel service center will have some accessories in stock until they are depleted. You can contact BOFA direct for service and ordering replacement accessories.
What happens when I need to order new laser materials such as wood?
The Dremel service center will have some laser materials in stock until they are depleted. After that time, you will need to purchase laser compatible materials from other sources such as Romark / Johnson Plastics.
What can I do when Dremel no longer has repair parts for my LC40 laser?
Manufacturers such as Full Spectrum Laser (FSL) may have some replacement parts that are similar to those used on the LC40. Should Dremel establish a relationship with a manufacturer of parts that can be used on the LC40, we will post that information on the LC40 product service page on Dremel.com.