How to Fix Air Assist Issues

If your air assist system is giving an error:

1) Check for a Disconnected Tube

Confirm that your air assist tube (small black) is connected to the back of the laser and to your HexBox

2) Check for Air Pump Issues

Unscrew the top of your HexBox (metal lid). Listen to ensure the air pump is running. If it is not, the pump needs to be replaced.

3) Make Sure the HexBox has Power

Confirm that your HexBox power cord is plugged into both your HexBox and your Laser.

4) Damaged/Faulty Sensor

If none of these fix the error, then your air assist sensor is damaged/faulty and your laser needs to be serviced. Please contact us at one of the avenues below.

call

1-844-4DRML3D
1-844-437-6533
(8AM - 5PM CT M to F)

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