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Our 85-year old story is one that showcases our commitment to our customers through excellent customer support. From professional development training to grant writing assistance, we will help you and your teachers be successful.

If your printer is not connected to the internet, simply download the latest version of firmware for your printer, copy the downloaded .zip file onto an empty USB stick (with at least 70MB of storage) and unzip the contents of the firmware .zip file onto the USB stick. Insert the USB stick into the printer and restart the printer. As the printer restarts, it will check if there is a new version of firmware on the USB stick and will give you an option to install it. If the printer reaches the home screen without giving you an update message, that means your firmware is already up to date.

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